Help and support | 1Plus1 Loans™

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Mental health and wellbeing

We’re here to support you

We understand that life doesn’t always go to plan. If you’re facing challenges, we can offer practical support and guidance with your agreement, including explaining the options available to you.

Our dedicated financial support team is here to help. You can get in touch by phone, email, or post. Whatever works best for you.

You’ll also find information below about independent organisations that can offer help with your finances and wellbeing. Whatever you’re going through, you’re not alone, support is available.

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Money Worries

Struggling with your finances?

If you’re finding it difficult to manage your money right now, you’re not alone. We understand that talking about finances can be tough — but we’re here to help.

Which of the following best describes your situation?

I’m finding it hard to keep up with my monthly payments
I’d like help managing my money
I want to make a budget plan

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Critical Illness

A serious illness, whether from an accident, heart attack, stroke, or conditions like cancer or Parkinson’s, can affect every part of your life. The impact can be physical, emotional, and financial.

If your illness is making it harder to manage your finances, please know you’re not alone. We’re here to support you and explore the options available to help ease the pressure.

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Domestic and financial abuse

Understanding domestic abuse

Domestic abuse is any incident or pattern of behaviour used to control, dominate, or exert power over someone. It can happen in current or former relationships, or between family members.

Abuse isn’t always physical — it can also be sexual, emotional, psychological, or financial.

Signs you might be experiencing domestic abuse: