At 1Plus1 Loans, doing the right thing by our customers isn’t new. It’s how we’ve always worked. But Consumer Duty, a set of rules from the Financial Conduct Authority (FCA), gives us the chance to go even further.
What is Consumer Duty?
Consumer Duty makes sure financial firms like us act in good faith, help customers make informed decisions, and offer products that deliver fair value.
It means:
• Clear, easy-to-understand information
• Products that meet real needs
• Support when it matters most
• A fair deal from beginning to end
In short, it’s about treating you with fairness and respect, and making sure that shows in everything we do.
Why does it matter?
Financial decisions aren’t always easy. The choices you make can shape your day-to-day life and your future. That’s why it’s important to have a lender who does what’s right.
Consumer Duty raises the bar. It shifts the focus to where it should be, delivering the right outcomes for you.
What are we doing about it?
We’ve always aimed to be a responsible lender. Consumer Duty helps sharpen that focus even more. Here’s how:
• Reviewing our products to make sure they works for real-life customers
• Listening to your feedback, and acting on it
• Training our team to spot when someone needs extra support
• Communicating clearly – no jargon, no confusion
• Regularly reviewing our processes to stay on track and earn your trust
Always looking to do better
We believe good service shouldn’t stand still. Consumer Duty isn’t a one-off task. It’s a mindset. We’ll keep testing, learning and improving so you can feel confident you’re being treated fairly at every stage.
Because when you trust us with your loan, you deserve nothing less.
